Instant Digital Delivery

Refund Policy

April 2026. PopularKeys sells digital activation keys for video games. Since products are electronically delivered and single-use, refund eligibility is subject to specific conditions.

We DO refund when…
  • • The key was not delivered due to our error
  • • The key is defective or does not work
  • • The product does not match what was listed
We do NOT refund when…
  • • The key was already revealed or activated
  • • The buyer changed their mind
  • • The buyer selected the wrong region or platform

Explicitly non-refundable cases

  • Wrong code selected by the buyer.
  • Wrong region code selected by the buyer.
  • Code already used/redeemed after correct delivery.
  • Purchase regret without product fault.
  • Misuse of the product or activation outside instructions.
  • Game bugs, developer issues, or later publisher changes.

This policy follows digital-key industry standards. If you need help with a specific case, please contact support and include your order number.